Case Studies: Recovering Overdue SaaS Invoices with Email-Only Outreach

Published on September 24, 2025 • ~12 min read

Unpaid SaaS invoices and failed renewals compound into churn. Here are three case studies showing how EcomTrade24 recovered revenue using structured, respectful, and fully GDPR-compliant emails—no calls, no letters.

Case #1 — Project Management SaaS (DACH → EU)

€18,600
unpaid MRR

58
accounts

21 days
cycle

68%
recovered

Failed card renewals piled up after a pricing change. We implemented a three-touch email flow with secure update links and a friendly grace period.

Case #2 — Analytics SaaS (France → US/UK)

$27,400
at risk

44
B2B invoices

30 days
cycle

75%
paid

We referenced PO numbers, invoice PDFs, and renewal dates; provided partial-settlement options; and kept a documented audit trail to satisfy procurement teams.

Case #3 — DevTools SaaS (EU/US)

$11,800
unpaid

19
teams

14 days
to resolution

79%
recovered

We used concise, engineering-friendly language and offered invoice consolidation. Result: quick resolutions, zero negative reviews.

Email-only recovery is ideal for SaaS: everything is timestamped, auditable, and aligned with how teams already work—by email.

Recover Your Overdue SaaS Invoices