Marketplace Case Studies: Cross-Border Debt Recovery Done Right
Marketplaces boost reach but complicate payment recovery—especially cross-border. Here are three concise case studies showing how EcomTrade24 resolves marketplace debts while protecting seller ratings.
Case #1 — EU Artist Marketplace (NL → FR/BE)
€3,480
at risk
at risk
17
orders
orders
12 days
to resolve
to resolve
88%
paid
paid
Non-delivery disputes due to carrier mis-scans. We used proof-of-handover, localized FR/DE emails, and a one-click repayment link.
Case #2 — Electronics Parts (PL → UK)
£6,200
at risk
at risk
23
orders
orders
20 days
to resolve
to resolve
70%
paid
paid
Returns window confusion post-Brexit. We sent UK-specific, plain-English guidance and proposed partial settlement for used parts.
Case #3 — Handmade Homeware (ES → US)
$5,900
at risk
at risk
29
orders
orders
18 days
to resolve
to resolve
76%
paid
paid
Customs delays led to cancellations. Our email series clarified delivery status and offered a small goodwill discount—buyers chose to complete payment.
Seller ratings remained intact across all three cases—no public disputes, no negative feedback spikes.