Case Studies: Recovering Digital Licenses & Download Sales
Digital goods—software keys, media files, and course access—are uniquely vulnerable to failed payments and friendly fraud. Here’s how EcomTrade24 helps creators and software vendors recover revenue with respectful, email-only outreach.
Case #1 — Creative Plugins (DE → Global)
€4,450
license value
license value
62
orders
orders
15 days
to resolve
to resolve
82%
paid
paid
Customers downloaded plugins, then chargebacks followed. We emailed with license hashes and purchase logs; offered immediate re-activation upon settlement.
Case #2 — Course Platform (FR → US/UK/EU)
€9,900
course access
course access
48
enrollments
enrollments
25 days
to resolve
to resolve
69%
paid
paid
Failed renewals after a payment gateway switch. We sent empathetic reminders with one-click update links and optional installment settlement.
Case #3 — Indie Software Keys (PL → EU/US)
$6,700
keys
keys
37
transactions
transactions
17 days
to close
to close
77%
paid
paid
We matched device activation logs to invoices, explained license policy clearly, and provided a dispute channel. Most customers settled to retain updates/support.
With digital goods, clarity wins: show what was delivered (file, key, timestamp) and provide a simple settlement path. Respectful tone = fewer public complaints.