EcomTrade24 helps online shops and digital businesses recover unpaid invoices and failed payments through a structured, professional email-only reminder process designed for cross-border cases across the EU, UK, and the US.
Late payments, chargeback avoidance, invoice disputes, and abandoned payment links happen every day. We help you follow up professionally with a clear, documented email trail - without resorting to threatening language or reputation-damaging tactics.
Recover unpaid orders, B2B invoices, and failed payment commitments with structured reminder emails.
International cases are common. We handle the email workflow in a clear, business-like format.
Clear records of outreach attempts and responses - useful for internal reporting and next-step decisions.
You provide the essentials. We run a structured reminder sequence. You stay in control of the next step. The aim is to trigger a clear response: payment, partial payment, settlement proposal, or written clarification.
Invoice/order amount, dates, customer email, and context. We minimize data intake.
We validate basic completeness and ensure the message tone stays professional and compliant.
Structured reminders designed to improve response probability without threatening language.
If no resolution, you decide: pause, negotiate, or escalate via your legal counsel/partner.
Choose a plan based on urgency and complexity. For high-volume merchants, we offer custom workflows and CSV-based intake.
Clear answers to common questions about debt recovery for online merchants.
Typical cases include unpaid invoices, failed payment links, B2B invoices, and digital service access where the customer has an email address and clear purchase context.
No. Outcomes depend on documentation quality, debtor behavior, and local factors. We provide a structured approach that often increases response probability without harming your brand.
We use data minimization and request only what is necessary. Communication is email-based, professional, and designed to remain compliant. You control what data you provide.
Yes. The email-based reminder workflow works internationally. The practical outcome depends on debtor responsiveness and your documentation.
We document the response and you decide the next step - provide clarification, negotiate settlement, or escalate via your counsel if needed.
Tell us what happened. We'll reply with a quick evaluation and the recommended plan. For urgent cases, include the approximate amount and country.
We keep communication professional and brand-safe. We document outreach attempts and share results on request. For legal escalation, we recommend using your preferred legal counsel or local partners based on your jurisdiction.
For online merchantsIf you also need a payment gateway for high-risk shops, visit: pay.ecomtrade24.com
Next steps after contact